Privacy Policy

PORTAL USE AND GENERAL TERMS OF USE

IDENTIFYING DATA: In compliance with the duty of information set forth in Article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following data is provided: the web domain owner is COMPENSA STAND S.L. (hereinafter ROSELIN JOYEROS), with address for these purposes at C/ ISABEL II, 3 28980 PARLA (MADRID), CIF B-83457291, registered in the Mercantile Register of Madrid in volume 18205, Section 8, entry 1 of the Company Book, folio 44, page M-315231. Contact email info@roslineelin.com of the website.

USER: The status of USER is attributed to anyone who accesses the PORTAL (even if no purchase is made), uses, or disposes of the contents therein, expressly accepting the General Terms of Use reflected herein, regardless of the General Terms and Conditions of Contract that may be mandatory.

ROSELIN JOYEROS recommends the USER to read the General Terms of Use and the rest of the legal conditions set forth in the PORTAL. In any case, if the user does not understand or assume compliance with all or part of the aforementioned legal conditions, they should not access or use the PORTAL or the CONTENTS provided therein.

Should any doubt arise from reading these legal conditions, you can contact ROSELIN JOYEROS at info@roslineelin.com 

USE OF THE PORTAL. ROSELIN JOYEROS provides access to a multitude of information, services, programs or data (hereinafter, the contents) on the Internet belonging to ROSELIN JOYEROS or its licensors to which the USER may have access. Both the access to the PORTAL and the use of the CONTENTS are under the exclusive responsibility of the USER. Said responsibility extends to the registration that may be necessary to access certain services or contents. 

In any case, and by way of mere enumeration, the USER undertakes to:

• Make appropriate use of the contents and services (such as chat services, discussion forums or newsgroups) that ROSELIN JOYEROS offers through its portal, not to use them to engage in illicit, illegal or contrary to good faith and public order activities; disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or attacking human rights; cause damage to the physical and logical systems of ROSELIN JOYEROS, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems capable of causing the aforementioned damage; attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. ROSELIN JOYEROS reserves the right to withdraw all comments and contributions that violate respect for human dignity, are discriminatory, xenophobic, racist, pornographic, attack youth or childhood, public order or safety, or which, in its opinion, are not suitable for publication. In any case, ROSELIN JOYEROS will not be responsible for the opinions expressed by users through forums, chat or other participation tools.
• The USER shall be liable for all damages and losses, of any kind, that ROSELIN JOYEROS, any other USER, or a third party may suffer as a result of their improper use of the PORTAL or the CONTENTS contained therein. They will also be liable for any amount that ROSELIN JOYEROS must pay as a result of an administrative resolution, a final judicial sentence, or a transactional agreement aimed at compensating third parties for damages caused for the same reason.

Once the terms and conditions are accepted, the user, after completing all the steps of the registration process, will obtain a USER key and a PASSWORD that will allow them to access the restricted areas. In said registration, the USER will be responsible for providing truthful and lawful information.

The assigned identification keys and passwords shall be personal, exclusive, and non-transferable for the REGISTERED USER to whom they were assigned, so the user must maintain the passwords under exclusive responsibility in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of all kinds arising from the breach or disclosure of the secret. For security reasons, the telematic access password to the services linked to the Website may be modified at any time by the user. The user undertakes to immediately notify ROSELIN JOYEROS of any unauthorized use of their password, as well as access by unauthorized third parties to it.

The user accepts that all their personal data will be fully transferred to Aplazame from the moment the user has initiated the contracting of the deferred payment service offered by the latter when choosing the payment method. This acceptance extends to third entities that may need to access the data for the successful completion of the contract, without prejudice to ROSELIN JOYEROS' obligation to identify these third parties.

Data Protection

Personal data protection and privacy policy

ROSELIN JOYEROS complies with national and European legal requirements contained in the following regulations:

Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights (LOPD-GDD).

Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).

Likewise, it will comply with any obligations that may be established in the future in regulations that develop or modify the aforementioned.

In accordance with current legislation, these are your rights regarding your personal data:

Right of access	You have the right to have COMPENSA STAND confirm whether or not it is processing your personal data, and if so, the right to know the exact data being processed.
Right of rectification	You have the right to modify data that is inaccurate or incomplete.
Right of opposition	You have the right to object to the processing of your personal data, except in those cases where it is legally established that you cannot exercise this right (for example, when the legitimate basis for processing your personal data is the execution of a contract or the fulfillment of a legal obligation on our part). If you exercise this right, COMPENSA STAND will cease to process your personal data, unless there are legitimate or legal reasons for such processing that prevail over your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims.
Right of erasure	This right allows for the erasure of your personal data. When this right is exercised, the data is not immediately deleted but remains blocked to prevent its processing, without prejudice to its availability to administrative and/or legal public administrations, in relation to possible liabilities arising from the processing during its statute of limitations. Once that period is reached, your data will be duly anonymized or deleted.
Right to data portability	You have the right to copy and transfer data from our database to a data controller other than COMPENSA STAND. This right can only be exercised when the processing is based on the execution of a contract or your consent and the processing is carried out by automated means.
Right to restriction of processing	This right allows you to ask us to suspend the processing of your data when: You dispute the accuracy of the data, while COMPENSA STAND verifies such accuracy. You have exercised your right to object to the processing of your data, while it is being verified whether COMPENSA STAND's legitimate grounds prevail over yours as the data subject. The data processing is unlawful and, as the data subject, you object to the erasure of your data and request instead a restriction of their use. COMPENSA STAND no longer needs your personal data for the purposes of the processing, but you need them for the establishment, exercise or defense of legal claims.
How to exercise these rights?	You can exercise your right by sending your request to the following email address info@roslineelin.com or to the address: C/ Isabel II Nº 3, C.P. 28983 - Parla (Madrid).  by written and signed request, accompanied by a photocopy of your ID or passport. Likewise, we inform you that, if you consider that COMPENSA STAND has not correctly satisfied the exercise of your rights, you can file a complaint with the Spanish Data Protection Agency (AEPD) located at calle Jorge Juan nº 6, 28001 Madrid (Madrid). If you want more information on how to request protection from the AEPD, you can visit their website http://www.aepd.es.

 

Principles applicable to the processing of personal data

The processing of the user's personal data will be subject to the following principles set out in Article 5 of the GDPR and in Article 4 et seq. of Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights:

-       Principle of lawfulness, fairness, and transparency: The user's consent is required, following completely transparent information, regarding the purposes for which personal data is collected.

-       Principle of purpose limitation: Personal data is collected for specified, explicit, and legitimate purposes.

-       Principle of data minimization: The personal data collected is strictly necessary to achieve the purposes of its processing. For users who merely browse the web, the data collected will be the IP address and browsing data. For users who request services through the website, the data requested in the forms and provided by the clients themselves will be strictly necessary to ensure the correct fulfillment of the commercial relationship.

-       Principle of accuracy: Personal data must be accurate and always up to date.

-       Principle of storage limitation: Personal data is retained for the time necessary for the purposes of its processing.

-      Principle of integrity and confidentiality: Personal data is processed to ensure its security and confidentiality.

-       Principle of proactive responsibility: COMPENSA STAND S.L. will ensure and be responsible for the fulfillment of the stated principles.

COMPENSA STAND, S.L., in application of current regulations on personal data protection, informs that the personal data collected through the forms on the Website: www.roslineelin.com, are included in the specific automated files of users of COMPENSA STAND, S.L. services. The collection and automated processing of personal data is intended to maintain the commercial relationship and perform information, training, advisory tasks, and other activities typical of COMPENSA STAND, S.L. This data will only be transferred to those entities that are necessary with the sole objective of fulfilling the purpose previously stated and this without prejudice to the obligation of COMPENSA STAND, S.L. to identify these third parties. COMPENSA STAND, S.L. adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and on the free movement of such data. The user may at any time exercise the rights of access, opposition, rectification and cancellation recognized in the aforementioned Regulation (EU). The user can exercise these rights through email to: roselin@roslineelin.com or at the address: C/ Isabel II Nº 3, C.P. 28983 - Parla (Madrid). The user declares that all the data provided by them is true and correct, and undertakes to keep it updated, notifying COMPENSA STAND, S.L. of any changes.

Purpose of personal data processing

WHAT IS THE PURPOSE OF PROCESSING YOUR PERSONAL DATA? At COMPENSA STAND, S.L., we will process your personal data collected through the Website: www.roslineelin.com, for the following purposes:

1. In the event of contracting goods and services offered through www.roslineelin.com, to maintain the contractual relationship, as well as the management, administration, information, provision, and improvement of the service.
2. Sending information requested through the forms provided on www.roslineelin.com.
3. Sending newsletters, as well as commercial communications regarding promotions and/or advertising from www.roslineelin.com and the sector.
4. In the event that the user of the page merely browses its content, analyzing the way it is used to improve the quality of the service.

We remind you that you can object to the sending of commercial communications by any means and at any time, by sending an email to the address indicated above. The fields in these registrations are mandatory, making it impossible to carry out the expressed purposes if this data is not provided.

HOW LONG IS THE COLLECTED PERSONAL DATA RETAINED? The personal data provided will be retained as long as the commercial relationship is maintained or you do not request its deletion, and for the period during which legal liabilities may arise from the services provided.

LEGITIMACY: The processing of your data is carried out on the following legal bases that legitimize it:

1. The request for information and/or the contracting of COMPENSA STAND, S.L. services, the terms and conditions of which will be made available to you in all cases, prior to any eventual contracting.
Free, specific, informed, and unequivocal consent, as we inform you by providing you with this privacy policy, which after reading it, if you agree, you can accept by means of a statement or a clear affirmative action, such as ticking a box provided for this purpose.
2. In the event that the user merely browses the website, consent is given by accepting cookies or by continuing to browse our website, which implies acceptance of the terms of use and knowledge of the privacy and data protection policy.

Should you not provide us with your data, or if you do so incorrectly or incompletely, we will be unable to process your request, making it entirely impossible to provide you with the requested information or to contract the services.

DATA COLLECTED BY USERS OF THE SERVICES: In cases where the user includes files with personal data on shared hosting servers, COMPENSA STAND, S.L. is not responsible for the user's non-compliance with the GDPR.

DATA RETENTION IN ACCORDANCE WITH THE LSSI: COMPENSA STAND, S.L. informs that, as a data hosting service provider and by virtue of the provisions of Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the essential information to identify the origin of the hosted data and the moment in which the provision of the service began. The retention of this data does not affect the secrecy of communications and can only be used within the framework of a criminal investigation or for the safeguarding of public security, being made available to judges and/or courts or the Ministry that so requires. The communication of data to the State Security Forces and Corps will be made in accordance with the provisions of personal data protection regulations. 3 COMPENSA STAND, S.L.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

INTELLECTUAL PROPERTY RIGHTS WWW.roslineelin.com: COMPENSA STAND, S.L. owns all copyright, intellectual property, industrial property, "know-how" and any other rights related to the contents of the website www.roslineelin.com and the services offered therein, as well as the programs necessary for its implementation and related information. Reproduction, publication and/or non-strictly private use of the contents, in whole or in part, of the website www.roslineelin.com is not permitted without prior written consent.

INTELLECTUAL PROPERTY OF SOFTWARE: The user must respect third-party programs made available by COMPENSA STAND, S.L., even if they are free and/or publicly available. COMPENSA STAND, S.L. has the necessary exploitation and intellectual property rights over the software. The user does not acquire any right or license for the contracted service over the software necessary for the provision of the service, nor over the technical information for monitoring the service, with the exception of the rights and licenses necessary for the fulfillment of the contracted services and only for the duration thereof. For any action that exceeds the fulfillment of the contract, the user will need written authorization from COMPENSA STAND, S.L., and the user is prohibited from accessing, modifying, viewing the configuration, structure, and files of the servers owned by COMPENSA STAND, S.L., assuming civil and criminal liability arising from any incident that may occur in the servers and security systems as a direct consequence of negligent or malicious action on their part.

INTELLECTUAL PROPERTY OF HOSTED CONTENT: Use contrary to intellectual property legislation of the services provided by COMPENSA STAND, S.L. is prohibited, and in particular:

• Any use that is contrary to Spanish laws or infringes the rights of third parties.
• The publication or transmission of any content that, in the opinion of COMPENSA STAND, S.L., is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.
• Cracks, program serial numbers or any other content that infringes third-party intellectual property rights.
• The collection and/or use of personal data of other users without their express consent or in contravention of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
• The use of the domain's mail server and email addresses for sending unsolicited bulk email.

The user is fully responsible for the content of their website, the information transmitted and stored, hypertext links, third-party claims, and legal actions in reference to intellectual property, third-party rights, and protection of minors. The user is responsible for the laws and regulations in force and the rules relating to the operation of the online service, e-commerce, copyright, maintenance of public order, as well as universal principles of Internet use. The user will indemnify COMPENSA STAND, S.L. for the expenses generated by the imputation of COMPENSA STAND, S.L. in any cause for which the responsibility is attributable to the user, including legal fees and defense expenses, even in the case of a non-final judicial decision.

PROTECTION OF HOSTED INFORMATION: COMPENSA STAND, S.L. makes backup copies of the content hosted on its servers, however, it is not responsible for the accidental loss or deletion of data by users. Likewise, it does not guarantee the full replacement of data deleted by users, as the aforementioned data could have been suppressed and/or modified during the period of time elapsed since the last backup. The services offered, except for specific backup services, do not include the replacement of content preserved in backup copies made by COMPENSA STAND, S.L., when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always with prior acceptance of the user. The replacement of deleted data is only included in the price of the service when the loss of content is due to causes attributable to COMPENSA STAND, S.L..

COMMERCIAL COMMUNICATIONS: In application of the LSSI. COMPENSA STAND, S.L. will not send advertising or promotional communications by email or other equivalent electronic communication means that had not been previously requested or expressly authorized by the recipients thereof. In the case of users with whom there is a prior contractual relationship, COMPENSA STAND, S.L. is authorized to send commercial communications related to products or services of COMPENSA STAND, S.L. that are similar to those that were initially contracted with the client. In any case, the user, after proving their identity, may request that no more commercial information be sent to them through the Customer Service channels.

SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized data access. To achieve these purposes, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of access controls. Any contracting process or that involves the introduction of personal data (health, ideology,...) will always be transmitted through a secure communication protocol (HTTPS://) so that no third party has access to the information transmitted electronically.

INTELLECTUAL AND INDUSTRIAL PROPERTY: The USER expressly and unequivocally accepts and declares that all industrial property rights over the PORTAL and the CONTENTS and/or any other elements inserted in the PORTAL, such as images, sound, audio, video, software, texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc., are owned by ROSELIN JOYEROS or its licensors. In no case does access to the PORTAL or the use of content imply any waiver, transmission, license or total or partial assignment of such rights, unless expressly stated otherwise. The reproduction, distribution and public communication, including the modality of making available, of all or part of the contents of these web pages, for commercial purposes, in any medium and by any technical means, without the authorization of ROSELIN JOYEROS, are expressly prohibited, by virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law. The USER undertakes to respect the Intellectual and Industrial Property rights owned by ROSELIN JOYEROS. The user may view the elements of the portal and even print them, copy them and store them on the hard drive of their computer or on any other physical medium, provided that it is, solely and exclusively, for their personal and private use. The USER must refrain from deleting, altering, circumventing or manipulating any protection device or security system that was installed on the pages of ROSELIN JOYEROS.

EXCLUSION OF GUARANTEES AND LIABILITY: ROSELIN JOYEROS is not responsible, in any case, for damages of any kind that may cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all technological measures to prevent it.

MODIFICATIONS. ROSELIN JOYEROS reserves the right to make, without prior notice, any modifications it deems appropriate to its portal, being able to extend, delete or add both the content and services provided through it and the way in which they are presented or located on its portal.

Likewise, ROSELIN JOYEROS may modify at any time the conditions determined herein, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be valid until they are modified by others duly published.

LINKS. In the event that www.roslineelin.com contains links or hyperlinks to other Internet sites, ROSELIN JOYEROS will not exercise any type of control over said sites and content. In no case will ROSELIN JOYEROS assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

RIGHT OF EXCLUSION: ROSELIN JOYEROS reserves the right to deny or withdraw access to the PORTAL and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with these General Conditions of Use.

GENERAL PROVISIONS: ROSELIN JOYEROS will pursue the breach of these conditions as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it by law.

APPLICABLE LAW AND JURISDICTION. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

 

General Terms and Conditions of Contract

www.roslineelin.com (hereinafter, the Website) is a website owned by ROSELIN, S.L., hereinafter THE OWNER, with CIF/NIF no.: B80335433 and registered office at: Calle Leganes No. 15, C.P. 28901 - Getafe (Madrid).

Access, reproduction and use of the Website's services require prior acceptance of the Terms of Use in force at any given time; THE OWNER reserves the right to modify said Terms when deemed appropriate, by publishing the new text on the Website.

It is the user's responsibility to know the Terms of Use before accessing the products and services of the Website; if they do not agree with them, please refrain from using it.

OWNERSHIP. The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), whose Intellectual Property belongs to THE OWNER, except for those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property over the Website and over the various elements that comprise it, individually considered, in all copies made (regardless of the medium to which they are incorporated), granting only the use rights described below. Any right not expressly granted is understood to be reserved. In addition to the above, THE OWNER is responsible for the selection, design of the structure and arrangement of the contents of the Website, as well as being the one who has taken the initiative and assumed the risk of making the substantial investments aimed at obtaining, digitizing and presenting it, corresponding, therefore, to the protection that article 12 and Title VIII of Book II of the Intellectual Property Law may grant over the website, considered as a database.
THE OWNER is also the sole owner of the design and graphic image of the Website, reserving the pertinent legal actions that may correspond to it against persons who carry out imitations or unfair uses thereof.

 

Web content and downloads. permitted and prohibited uses

Permitted:

• Browsing the Website, i.e., accessing and viewing it on a device, any temporary or accessory reproduction being authorized, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing certain sections of the Website requires prior registration.
• Benefiting (after registration) from the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.
• Strictly prohibited:
• Any operations regarding the Website, its contents, downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
• Any use outside the personal and private sphere, especially those with commercial or professional purposes, including sending advertising or messages and the collection and processing of third-party data.
• Any type of extraction, public communication and/or transmission, in whole or in part, by any means, outside the private sphere of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. This prohibition does not apply to the publication in media of materials available for download from the Press Room section.
• The removal, concealment or falsification of notices and warnings about the Intellectual or Industrial Property of the Website or any of the products provided through it.
• The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Website, other users or any third party.

 

Links to the website

The establishment of links and hyperlinks to the Website from other pages or websites is authorized, provided that they are not made in a way that harms the public and brand image of THE OWNER, the Website or any of the persons and products referred to therein. In the establishment of links to the Website, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited.

The establishment of links from pages or websites whose content directly or indirectly promotes or advocates any type of violence, discrimination, pornography, or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

When creating links, the use of elements extracted from the Website is expressly prohibited without the prior and express consent of THE OWNER.

In no case shall links to the Website from third-party pages or websites imply relationships between THE OWNER and their owners, nor shall they imply endorsement, sponsorship, or recommendation by THE OWNER of said third parties, and THE OWNER shall not be responsible in any way for their content and legality.

 

Content and user behavior

As a client or user of the Website, you agree to make appropriate use of the content and services offered through it and not to use them for:

1. Engaging in illicit, illegal activities or activities contrary to good faith and public order.
   2. Spreading content or propaganda that is racist, xenophobic, pornographic, that advocates terrorism or that violates human rights.
   3. Causing damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems on the network that are likely to cause the aforementioned damage.
   4. Spreading content that violates the image and reputation of THE OWNER or third parties.
   5. Violating intellectual property, industrial property, image, honor or other rights corresponding to THE OWNER or third parties.

THE OWNER shall have full freedom of decision on whether collaborations and messages are finally published on the Website or not, and shall be entitled to remove them when deemed appropriate. The infringement of any of the rules contained in these Terms of Use and, especially, of the provisions of this clause, shall entitle THE OWNER to immediately unsubscribe you as a user or subscriber of the Website.

 

Payment methods

We accept payments by Visa, Mastercard and Maestro cards through the 100% secure BBVA Bank gateway. You can also pay for your purchase instantly using Bizum or your PayPal account.

 

Delivery times

In-store pickup: 1h/72 working hours (depending on stock availability at the selected store).

Home delivery:

• Peninsula: 24 - 72 working hours
• Balearic Islands, Ceuta, and Melilla: 3 to 9 working days
• Canary Islands: 5 to 10 working days
• European Union: 7 to 12 working days 

Orders placed on Fridays after 13:30 or on weekends or public holidays will be dispatched on the next working day.

The delivery time for engraved jewelry is 2 to 7 days.

The delivery time for custom-made or special order jewelry will be longer than usual (20 to 30 working days, depending on the product).

Working days are considered Monday to Friday.

During periods of high demand — such as special campaigns, promotions, or holiday seasons — delivery times may be slightly affected by the saturation of transport companies.
At Roselin Joyeros, we do everything possible to ensure your orders arrive on time, but we appreciate your understanding if there is a slight delay beyond our control.

 

Withdrawal

The customer has thirty calendar days from receipt of the order to voluntarily withdraw from their purchase, without penalty and without stating reasons. In the event that the consumer and user wishes to withdraw from the purchase of the product or contracting of the service:

The purchase must be returned with all its products. In any case, for hygiene reasons, the products to be returned must be in perfect condition, unused, in their original packaging and seal, and with all their accessories.

The customer must bear the costs of return shipping. Shipments with postage due will not be accepted under any circumstances.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, and it is necessary to package the items appropriately to prevent possible deterioration during transport.

Once the return package has been received, we will verify its condition and as soon as we confirm that both the returned items, as well as any accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify them of the approval or rejection of their refund.

The refund for the purchase payment will be made within 14 calendar days following the withdrawal. The refund will be processed using the same payment method used by the customer for the initial transaction. We reserve the right to withhold the refund until we have received the products or until the customer has provided proof of their return, whichever condition is met first. We will not issue a refund if the product has been used.

In the event that the customer receives a wrong or damaged product, or in case of loss or damage of products by the transport company, the customer may request its return and/or replacement, within 30 calendar days after delivery. For purchases made during Black Friday and Christmas, the return period is extended until January 11th. In such a case, we undertake to bear the shipping costs of the return, we will be responsible for collecting the defective product and/or replacing the missing product with another identical product at no additional cost to the customer.

 

Return and exchange policy

To request a product exchange, the customer must contact customer service within 14 calendar days of receiving the order. For health and hygiene reasons, products that have been unsealed or used after delivery will not be accepted; they must therefore be in perfect condition and in the same condition as they were received. In the case of returns, shipping and collection costs will be borne by the customer. Shipments with postage due will not be accepted under any circumstances. If the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, the difference in the amount will not be refunded in cash, but will be issued as a gift voucher to be used in their next purchase. To manage any type of return or exchange of products purchased on www.roslineelin.com, the customer must contact our Customer Service department by email: info@roslineelin.com or by telephone at 916828900, whose customer service hours are from 9:00 a.m. to 6:00 p.m. Monday to Friday.

The customer must provide us with the order number and we will give them all the exact steps to follow. We also inform you that we will not accept exchanges or returns that have not been previously communicated through the indicated channels.

 

Cancellations

The customer may cancel the order without any charge and without giving any reason, by contacting customer service as soon as possible by phone at: 916828900, or by email at: info@roslineelin.com. If the order has not left our warehouses, we will cancel it without problem, but if the order is already on its way, we will have to wait to receive it back and once its reception is confirmed, the product amount will be refunded minus shipping costs and the return will be made in the same payment method used in the purchase.

 

Data protection

The information or personal data you provide will be processed in accordance with the Privacy Policy. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide is truthful and corresponds to reality.

 

Modifications

THE OWNER reserves the right to make, without prior notice, any modifications it deems appropriate to the Website, being able to change, delete or add both the content and services provided through it, as well as the way in which they are presented or located.

Although THE OWNER will make its best efforts to keep the information contained on the Website updated and free of errors, it offers no guarantee regarding its accuracy and timeliness. Nor is the achievement of any specific result or purpose guaranteed, so access to and use of the Website is the exclusive responsibility of users and clients.

 

Legal actions

THE OWNER will pursue the breach of these Terms of Use, as well as any improper use of the Website or its contents, infringements of the rights corresponding to it or its licensors, especially those of Intellectual and Industrial Property, exercising all civil and criminal actions that may correspond to it by law.